Privacy Policy
Welcome to Excellent Service Center. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.
1. Information We Collect
We may collect the following information from customers:
Personal Information
- Full Name
- Phone Number
- Email Address
- Address / Service Location
- Appliance Details
Technical Information
- IP Address
- Browser Type
- Device Information
- Website Usage Data
2. How We Use Your Information
We use customer information to:
- Provide appliance repair services
- Schedule repair appointments
- Contact customers regarding service requests
- Improve customer support
- Send updates, offers, or service notifications
- Improve website performance and user experience
3. Service Booking & Communication
When you submit a service request on our website, you agree that our team may contact you through:
- Phone Calls
- SMS
for service-related communication and support.
4. Data Protection
We take reasonable security measures to protect customer data from:
- Unauthorized access
- Misuse
- Data loss
- Alteration or disclosure
Your information is stored securely and accessed only by authorized personnel.
5. Sharing of Information
We do not sell or rent customer information to third parties.
Customer information may only be shared:
- With authorized service technicians
- When required by law
- For payment or operational purposes related to services
6. Cookies & Website Tracking
Our website may use cookies and analytics tools to:
- Improve website functionality
- Understand visitor behavior
- Enhance user experience
Users can disable cookies through browser settings if preferred.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
8. Service Warranty Disclaimer
Warranty support is applicable only for selected repair services and conditions decided by Excellent Service Center.
Physical damages, water damages, or customer misuse may not be covered under warranty.
9. Customer Responsibilities
Customers are requested to:
- Provide accurate contact details
- Ensure safe access to appliances for repair
- Verify service details before confirmation
10. Changes to Privacy Policy
Excellent Service Center reserves the right to update or modify this Privacy Policy at any time without prior notice.
Updated policies will be posted on this page.
11. Contact Us
If you have any questions regarding this Privacy Policy, you may contact us:
Excellent Service Center
📞 Phone: +91 9111501515
📧 Email: support@excellentservicecentre.co.in
📍 Address: 35, Poonam Palace, Near Medanta Hospital, Indore, Madhya Pradesh – 452010