Terms & Conditions
Welcome to Excellent Service Center. By accessing our website or using our appliance repair services, you agree to comply with the following Terms & Conditions.
1. Acceptance of Terms
By using our website or booking services with Excellent Service Center, you agree to these Terms & Conditions and our Privacy Policy.
If you do not agree with any part of these terms, please do not use our services.
2. Services Offered
Excellent Service Center provides repair, maintenance, installation, and support services for home appliances including:
- LED TVs
- Washing Machines
- Refrigerators
- Air Conditioners
- Microwaves
- Water Purifiers
- Geysers
- Other household appliances
Services are subject to technician availability and service area coverage.
3. Service Booking
Customers may book services through:
- Website forms
- Phone calls
- Email communication
Customers must provide accurate contact and address information for successful service delivery.
4. Pricing & Payments
- Service charges will be informed before repair work begins.
- Final pricing may vary depending on spare parts, appliance condition, and repair complexity.
- Payments must be completed after service completion unless agreed otherwise.
- We reserve the right to revise pricing without prior notice.
5. Warranty Terms
Selected repair services may include a limited service warranty.
Warranty does not cover:
- Physical damage
- Water damage
- Voltage fluctuation damage
- Mishandling by customer
- Repaired parts damaged again due to external reasons
Warranty validity and conditions may vary depending on the service type.
6. Spare Parts
- Genuine or compatible spare parts may be used depending on availability.
- Spare part warranty is subject to supplier/manufacturer policies.
- Customers will be informed before part replacement.
7. Technician Visits
Customers are expected to:
- Provide safe access to appliances
- Ensure proper electricity and working conditions
- Be available during scheduled appointments
Additional visiting charges may apply for repeated visits caused by customer unavailability.
8. Cancellation & Rescheduling
Customers may cancel or reschedule service appointments by contacting our support team.
Cancellation charges may apply for:
- Last-minute cancellations
- Technician arrival cancellations
- False bookings
9. Limitation of Liability
Excellent Service Center shall not be responsible for:
- Pre-existing appliance issues
- Manufacturer defects
- Delays caused by external conditions
- Indirect or incidental damages
Our liability is limited only to the value of the repair service provided.
10. Website Usage
Users agree not to:
- Misuse website content
- Submit false information
- Attempt unauthorized access to website systems
- Use website content for illegal purposes
All website content, branding, and design remain the property of Excellent Service Center.
11. Third-Party Brands
Brand names such as Samsung, LG, Whirlpool, IFB, Panasonic, Voltas, Haier, and others are used only for service identification purposes.
Excellent Service Center is an independent repair service provider and may not be officially affiliated with all brands listed.
12. Changes to Terms
Excellent Service Center reserves the right to modify these Terms & Conditions at any time without prior notice.
Updated terms will be published on this page.
13. Governing Law
These Terms & Conditions shall be governed by the laws of India and jurisdiction of Indore, Madhya Pradesh.
14. Contact Information
Excellent Service Center
📞 Phone: +91 9111501515
📧 Email: support@excellentservicecentre.co.in
📍 Address: 35, Poonam Palace, Near Medanta Hospital, Indore, Madhya Pradesh – 452010